Welcome to ResolutionWorks ™ Online Conflict Resolution Course
This program is designed to help you resolve conflicts and develop agreements for results. The total costs of conflict from broken, implicit, or incomplete agreements is much higher than you think. The benefits of a culture of resolution and agreement are enormous.
With this work you will:
- Improve productivity and profitability
- Create high-performance teams
- Enhance and improve communication and collaboration
- Transform employee and customer relations
- Improve your bottom line
- Increase trust in your organization
- Profoundly affect your professional and interpersonal relationships
- Be a partner in global transformation
Are you ready?
Modules
Before We Begin
1 - Why Resolution?
Lessons
2 - The Power of Resolution
Lessons
3 - Agreement for Results
Lessons
4 - Roadmap to Resolution
Lessons
- Destinations: The Abilene Paradox
- A Universal Model for Working with Others
- Step One: Developing the Attitude of Resolution
- Step Two: Telling Your Story
- Step Three: Preliminary Vision – Fairness
- Step Four: Getting Current and Complete
- Step Five: Agreement in Principle
- Step Six: Crafting the New Agreement
- Step Seven: Resolution
- Living the Model
5 - Going Deeper Into the 7 Steps
Lessons
- 1 – Deepening the Attitude of Resolution
- 2 – Telling Your Story
- 3 – Focusing Your Vision of Resolution
- 4 – Finishing the Completion Process
- 5 – Reaching Agreement in Principle
- 6 – Crafting the New Agreement
- 7 – Obtaining Resolution
- Resolutionary Thinking in Practice
- Using the Power of the Legal System